Call Centre Solutions

Call Center Software- Building mutually satisfying, long-term relationships with your customers has never been more important nor, arguably, more challenging for organizations in both the private and public sectors. As market places become more competitive and customer's expectations rise, organizations must be able to provide outstanding service by responding to inquiries swiftly, accurately and appropriately.

• Production Capacity: Maximum
• Delivery Time: Within Week

Screen Logger is the industry''s next - generation software solution designed for multiple PC screen recording on a network. Cube Screen Logger records many PC desktops simultaneously and reproduces the agent'' actions as video recordings. Cube Screen Logger Captures the screens of agent''s desktop and stores it into files at server PC. Administrator can trigger a recording of agent''s desktop based on

• Production Capacity: Accordingly
• Delivery Time: Within one to two Week of Order

Have you ever wished that you had a tool to create your personalized IVR solution, a tool which should enable you to create IVR solutions yourself and frees you from hassles of contacting the software vendor for even minor customization Well, if the answer is YES, then Cube IVR System is what you are looking for.

Cube IVRS is a powerful Call processing environment that allows you to build custom, allows Interactive Voice application sallow callers to access information stored in database's text files, network drives or virtually anywhere. It is easy to learn and easy use by new and expert users. A set of predefined commands or nodes provides you with a way to easily create complex and flexible call flows, which have features like Call Transfer, FAX on Demand, Text to speech and Speech Recognition.

Cube IVRS can connect to any ODBC or OLE-DB compliant database apart from MS Access, MS SQL, Oracle etc. It comes with a user-friendly interface, which makes the system configuration an easy task. Its hardware support makes it possible to run different applications simultaneously.

Feature List:

• Easy to Install and Configure: Easy to learn and use for novice users and powerful enough to meet the exacting needs of experienced programmers. The fast and easy system set up and configuration.
  
• User definable call flows: Predefined standard nodes which handle most of the tasks automatically. The predefined nodes are:
  
• Call flow wizard: allows the user to design call flows easily.
• Play: Plays a sound file.
• Menu: Provides the voice menu, with options to proceed further with the call flow.
• Get Digits: Play a prompt asking the caller to enter a sequence of numbers, speak the sequence back to the caller and ask them to confirm it. Go down different paths depending on the numbers entered.
• Decision: Decides the call flow on the True/False state of a given condition.
• Call Transfer: Transfer call to the selected extension.
• DB Query: Search the database for data. You can then use the returned results later in your application, storing them into variables.
• Run App: Transfer the control to a specified call flow.
• Time Switch: Guides the Flow Decision on the basis of current time being in the specified time range or not.
• Fax: Send documents to fax or save their fax copies to send on specified numbers, later.
• MIS: Update node of user-definable values in MIS call dump at a specific point in the IVR Call Flow.
• VL Record: Records the User-IVRS conversation on specified formats and specifications.
• Send EMail: Sends E-Mail with or without file attachments via MAPI or SMTP.